Provides excellent service to our customers, utilising thorough product knowledge and current and future offers. To be able to connect with the staff without having to ask about any product placements and be able to talk to a customer about the product which they about to consume. This shows that the sales representative is a great ideal person to be working with. To be able to give extra details of the product and answer any question with the consumer may hold. Deals with customer queries and solves problems efficiently and effectively.
Understands and achieves sales targets. Regularly receives positive feedback from team, customers and manager in relation to customer service. Approaches every customer on the sales floor. Uses initiative and responds to customer demands to secure a sale Receives positive feedback via Mystery Shop visits / reports So its like understands their position on the ‘bull’s eye’ chart and aims to achieve the best position they can.
Qualities: If you think you could take a leading role as a Store Manager, have the passion for our products, sales focus, commercial acumen, leadership and customer service skills. Then this is the opportunity for you. This includes both store and assistant manager pose. Blockbusters.
The store manager- The quality the store manager should have is. To lead the Store Team through effective engagement, coaching and development to deliver great customer service and business performance. The store manager should be able to be a leader. To set out tasks. To give orders. The store manager should not hesitate to do anything, besides the negative. The store manager should be able to control the employees, into doing their tasks. The store managers should keep eye sharp in case of an employee theft. The store manager should be able to plan out any tasks which may protect the store becoming a hazard.
The assistant manager- The quality the assistant manager should have is. To support the Store Manager in leading the Store Team through effective engagement, coaching and development to deliver great customer service, great operations and business performance. Be accountable for the store operations in the absence of the Store Manager. The assistant manager should be able to take control when the store manager is not there to set out the tasks.
Customer Sales Representative With your passion for movies and games you will be on the front line with our customers. Putting your knowledge and interests to use, you will be an integral part in your team hitting its sales targets. The customer sales representative should be able to talk to a customer without stammering. He/she should be updated with the store reorganising, or any new inputs. E.g. DVDs or games.